Create Raving Fans – Make it H...

We all want raving fans who send lots of referrals our way – referrals who just want to know where to sign to do business with...

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Are You Selling Hours or Solut...

I do a lot of business networking and I’ve noticed how common it is for entrepreneurs to price their services by the hour. If...

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The Not So Simple Task of Crea...

In this instant messaging world we live in, delayed responses to emails and phone calls can leave a bad impression with the sender or...

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Speaking Engagements: A Highly...

Not everyone is a professional speaker, whose income comes directly from speaking fees. But anyone, including you, can be a public...

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3 Magic Questions for Every Bu...

As a business owner, you run into all sorts of situations in a day that require quick decisions. The Buck-Stops-Here-Right-Now kinds...

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How to Read a Business Book

I love to read. And over the years, I’ve found some shortcuts to get the most out of a book without slogging through the slow parts....

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How to Fix a Computer Problem

Let’s face it. We live in a technological age, and have to either get with the program or settle for being out of the loop much of...

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Coaching Employees to Handle C...

This article by Dave Gutscher is so valuable that I wanted you to see it, even if you already saw it posted on my FaceBook page. Yes,...

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E-Mail Troubles: Spam or Scam?

Spam is irritating. Who really wants to junk up their inbox with pitches for anything from updating your website to sex on line? In...

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Voicemail for Your Professiona...

In business, the purpose of voicemail is to provide a means of sharing information with your clients when you are not actually...

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Boost Your Business: Improve Y...

Despite the advances in technology, success in business depends on the successful exchange of information between two people.  And...

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Employee Retention: How to Kee...

Employee turnover can be expensive, in terms of time and money.  Direct costs of advertising, interviewing, and training are only the...

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5 Telephone Tips To Get Past T...

The telephone is a great way to gather intelligence about a prospect’s potential, educate the  prospect on the benefits of your...

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When the Customer Isn’t Right…...

If you’ve got a great customer feedback system and service recovery strategy in place, your mistakes can turn into golden...

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The Power of “We”

There is an old adage that there is no “i” in “team”, yet it always surprises me how many times I meet a business owner who...

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Flaky is Only Good in Pastry

Every industry has its business flakes. You know the people. They don’t return your phone calls, no matter how ready to buy you are....

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Top 5 Tips to Thrive with Voic...

Is voicemail your best friend? Or your worst enemy? Or possibly a little bit of both? Is it a convenience that boosts your efficiency?...

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Practice Your Networking Flip ...

It’s inevitable when you’re at a networking event that the person you’ve just been introduced to will ask you “So… what do...

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