Stand Up For The Telephone!

Standing up when on the phone can be a very powerful technique to improve your sales. Here’s why. 1) It improves your posture If you...

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Telephone? I’d Rather Eat Worm...

“Everybody hates me. Nobody likes me. I’m going to eat some worms”.  If that’s the childhood song that comes to mind when...

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Zero to Hero – Complaint Recov...

No matter how committed your company is to service, mistakes will happen. New employees don’t know the ropes. Staff  rush to handle...

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Is It Customer Feedback? Or Is...

As a dissatisfied customer, you’ve been asked for your feedback, and you’re waiting for changes to take place. You receive no...

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Your 15-second Magnetic Introd...

You do so many things for so many clients! How do you get it all across in 15 seconds?! If you’ve ever met someone and tripped...

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