Avoid Inventory Shortages Duri...

One of the biggest challenges for companies in a slow economy is the ability to finance inventory. The danger in under-stocking,...

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Create Raving Fans – Make it H...

We all want raving fans who send lots of referrals our way – referrals who just want to know where to sign to do business with...

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Are Inappropriate Clients Hold...

If you feel that your business is all over the map and out of focus, it might be suffering from a syndrome that afflicts many small...

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3 Magic Questions for Every Bu...

As a business owner, you run into all sorts of situations in a day that require quick decisions. The Buck-Stops-Here-Right-Now kinds...

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Consistency Pays – When the Re...

There’s a saying “What you do any time, is what you do all the time.” That’s all about the habits you develop over time which...

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Three Tips for Outstanding Cus...

Great customer service is an experience that surpasses the customer’s expectations. This usually happens when employees are...

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Finish the Year on a High Note

December is upon us and it’s often the month where productivity drops a bit, unless, of course, you are in the retail business.  It...

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The ABC’s of Client Surveys fo...

With the low cost of developing and delivering surveys through companies such as Survey Monkey, Survey Gizmo, Question Pro, and...

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No More No-shows!

It’s a common complaint from business owners I speak to… clients who cancel meetings at the last moment or simply don’t show up....

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Can “Christmas Cheer” Transcen...

You may have a tradition of passing along seasonal greetings to clients, suppliers and staff in the form of gifts or other small...

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When the Customer Isn’t Right…...

If you’ve got a great customer feedback system and service recovery strategy in place, your mistakes can turn into golden...

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Zero to Hero – Complaint Recov...

No matter how committed your company is to service, mistakes will happen. New employees don’t know the ropes. Staff  rush to handle...

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It’s Christmas. Do You Know Wh...

At this holiday time of year, many business owners will make an effort to pass along seasonal greetings to clients, suppliers and...

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