Create Raving Fans – Make it H...

We all want raving fans who send lots of referrals our way – referrals who just want to know where to sign to do business with...

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Are You Selling Hours or Solut...

I do a lot of business networking and I’ve noticed how common it is for entrepreneurs to price their services by the hour. If...

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Computer Crash! Now What?

I am so grateful for my backup system. Last week was a big test for it because my computer crashed. This was not just an easy fix for...

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No More No-shows!

It’s a common complaint from business owners I speak to… clients who cancel meetings at the last moment or simply don’t show up....

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Is It Customer Feedback? Or Is...

As a dissatisfied customer, you’ve been asked for your feedback, and you’re waiting for changes to take place. You receive no...

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