Create Raving Fans – Make it H...

We all want raving fans who send lots of referrals our way – referrals who just want to know where to sign to do business with...

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How Well Do You Know Your Clie...

Your success in business depends on you being able to clearly identify who your Ideal Client is and to capture their attention with...

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Are Inappropriate Clients Hold...

If you feel that your business is all over the map and out of focus, it might be suffering from a syndrome that afflicts many small...

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3 Magic Questions for Every Bu...

As a business owner, you run into all sorts of situations in a day that require quick decisions. The Buck-Stops-Here-Right-Now kinds...

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Testimonials: Putting Nice Thi...

Don’t you just love it when a client writes you a testimonial? Once in a while, that can happen spontaneously and you are grateful...

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Client Feedback –Advice From T...

Clients are the bread and butter of any business, and pleasing them is the most important thing you can do on a day-to-day basis. But...

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Innovate or Die: A Survival Ki...

In an increasingly competitive marketplace, if entrepreneurs are unable to innovate, they fall behind and eventually lose clients to...

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The ABC’s of Client Surveys fo...

With the low cost of developing and delivering surveys through companies such as Survey Monkey, Survey Gizmo, Question Pro, and...

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3 Tips for Great Testimonials

If you’re a freelancer, a small business owner or professional, testimonials are a great way to authenticate your claims of...

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When the Customer Isn’t Right…...

If you’ve got a great customer feedback system and service recovery strategy in place, your mistakes can turn into golden...

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Flaky is Only Good in Pastry

Every industry has its business flakes. You know the people. They don’t return your phone calls, no matter how ready to buy you are....

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Zero to Hero – Complaint Recov...

No matter how committed your company is to service, mistakes will happen. New employees don’t know the ropes. Staff  rush to handle...

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Is It Customer Feedback? Or Is...

As a dissatisfied customer, you’ve been asked for your feedback, and you’re waiting for changes to take place. You receive no...

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Let Your Fingers Do The Walkin...

In conventional retail wisdom, the three keys to retail success are location, location and location. So it always stood to reason that...

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