No More No-shows!

It’s a common complaint from business owners I speak to… clients who cancel meetings at the last moment or simply don’t show up....

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Testimonials To Build Loyalty ...

Don’t you just love it when a client writes you a testimonial? Once in a while, that might happen spontaneously and you are grateful...

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Client Feedback – Advice You C...

Clients are the bread and butter of any business, and pleasing them is the most important thing you can do on a day-to-day basis. But...

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3 Magic Questions to Revive Pa...

Is There Gold Lying Dormant in Your Database? It’s easy sometimes to consider former clients to be dead-end opportunities,...

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Is Competition Helping or Hurt...

As consumers, we love competition. All those great companies out there competing for our business by offering better quality, more...

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Avoid Inventory Shortages Duri...

One of the biggest challenges for companies in an uncertain economy is the ability to finance inventory. Let’s face it, right now...

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Are You Leaving Money on the T...

I’ve learned the hard way what works and what doesn’t in sales. Once in a while, I luck onto a process, a mindset, a bit of...

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Credibility: The Sustainabilit...

It can be hard work building credibility as an entrepreneur.  And sometimes it can be lost in an instant with poor judgement. Just...

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Create Raving Fans – Make it H...

We all want raving fans who send lots of referrals our way – referrals who just want to know where to sign to do business with...

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Are Inappropriate Clients Hold...

If you feel that your business is all over the map and out of focus, it might be suffering from a syndrome that afflicts many small...

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3 Magic Questions for Every Bu...

As a business owner, you run into all sorts of situations in a day that require quick decisions. The Buck-Stops-Here-Right-Now kinds...

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Consistency Pays – When the Re...

There’s a saying “What you do any time, is what you do all the time.” That’s all about the habits you develop over time which...

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Three Tips for Outstanding Cus...

Great customer service is an experience that surpasses the customer’s expectations. This usually happens when employees are...

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Finish the Year on a High Note

December is upon us and it’s often the month where productivity drops a bit, unless, of course, you are in the retail business.  It...

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The ABC’s of Client Surveys fo...

With the low cost of developing and delivering surveys through companies such as Survey Monkey, Survey Gizmo, Question Pro, and...

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Can “Christmas Cheer” Transcen...

You may have a tradition of passing along seasonal greetings to clients, suppliers and staff in the form of gifts or other small...

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When the Customer Isn’t Right…...

If you’ve got a great customer feedback system and service recovery strategy in place, your mistakes can turn into golden...

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Zero to Hero – Complaint Recov...

No matter how committed your company is to service, mistakes will happen. New employees don’t know the ropes. Staff  rush to handle...

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