No More No-shows!

It’s a common complaint from business owners I speak to… clients who cancel meetings at the last moment or simply don’t show up....

read more

Testimonials To Build Loyalty ...

Don’t you just love it when a client writes you a testimonial? Once in a while, that might happen spontaneously and you are grateful...

read more

Client Feedback – Advice You C...

Clients are the bread and butter of any business, and pleasing them is the most important thing you can do on a day-to-day basis. But...

read more

How to Keep Your Top Talent

Employee turnover can be expensive, in terms of time and money.  Direct costs of advertising, interviewing, and training are only the...

read more

Are You Leaving Money on the T...

I’ve learned the hard way what works and what doesn’t in sales. Once in a while, I luck onto a process, a mindset, a bit of...

read more

Credibility: The Sustainabilit...

It can be hard work building credibility as an entrepreneur.  And sometimes it can be lost in an instant with poor judgement. Just...

read more

Partnership Agreements: It’s R...

You may not legally need a partnership agreement to enter into a business partnership. But like many relationships, people do not...

read more

Self-Doubt? Get Over It!

Do you have regrets about some of the decisions you have made in your business and your life?  Do you feel that your business is not...

read more

Create Raving Fans – Make it H...

We all want raving fans who send lots of referrals our way – referrals who just want to know where to sign to do business with...

read more

Buyer Beware –Personal Respons...

“There oughta be a law!” How many times have you heard people say that? And how often have you thought or said the same? It’s a...

read more

What to Do When an Employee Sc...

When it comes to employee behavior management, sometimes the lessons we learn from the neighborhood children are more valuable than...

read more

While the Cat’s Away

With my publishing business, I spent a lot of time on the road – speaking at conferences, running public and in-house workshops for...

read more

Breaking the Habit of Self-Sab...

Do you have regrets about some of the decisions you have made in your business and your life?  Do you feel that your business is not...

read more

Is It Customer Feedback? Or Is...

As a dissatisfied customer, you’ve been asked for your feedback, and you’re waiting for changes to take place. You receive no...

read more