Clients – Retention | Magnetic Business Solutions

No More No-shows!

It’s a common complaint from business owners I speak to… clients who cancel meetings at the last moment or simply don’t show up....

Testimonials To Build Loyalty ...

Don’t you just love it when a client writes you a testimonial? Once in a while, that might happen spontaneously and you are grateful...

Client Feedback – Advice You C...

Clients are the bread and butter of any business, and pleasing them is the most important thing you can do on a day-to-day basis. But...

3 Magic Questions to Revive Pa...

Is There Gold Lying Dormant in Your Database? It’s easy sometimes to consider former clients to be dead-end opportunities,...

Is Competition Helping or Hurt...

As consumers, we love competition. All those great companies out there competing for our business by offering better quality, more...

Avoid Inventory Shortages Duri...

One of the biggest challenges for companies in an uncertain economy is the ability to finance inventory. Let’s face it, right now...

Are You Leaving Money on the T...

I’ve learned the hard way what works and what doesn’t in sales. Once in a while, I luck onto a process, a mindset, a bit of...

Credibility: The Sustainabilit...

It can be hard work building credibility as an entrepreneur. And sometimes it can be lost in an instant with poor judgement. Just...

Create Raving Fans – Make it H...

We all want raving fans who send lots of referrals our way – referrals who just want to know where to sign to do business with...

Are Inappropriate Clients Hold...

If you feel that your business is all over the map and out of focus, it might be suffering from a syndrome that afflicts many small...

3 Magic Questions for Every Bu...

As a business owner, you run into all sorts of situations in a day that require quick decisions. The Buck-Stops-Here-Right-Now kinds...

Consistency Pays – When the Re...

There’s a saying “What you do any time, is what you do all the time.” That’s all about the habits you develop over time which...

Three Tips for Outstanding Cus...

Great customer service is an experience that surpasses the customer’s expectations. This usually happens when employees are...

Finish the Year on a High Note

December is upon us and it’s often the month where productivity drops a bit, unless, of course, you are in the retail business. It...

The ABC’s of Client Surveys fo...

With the low cost of developing and delivering surveys through companies such as Survey Monkey, Survey Gizmo, Question Pro, and...

Can “Christmas Cheer” Transcen...

You may have a tradition of passing along seasonal greetings to clients, suppliers and staff in the form of gifts or other small...

When the Customer Isn’t Right…...

If you’ve got a great customer feedback system and service recovery strategy in place, your mistakes can turn into golden...

Zero to Hero – Complaint Recov...

No matter how committed your company is to service, mistakes will happen. New employees don’t know the ropes. Staff rush to handle...

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