Communication | Magnetic Business Solutions

In business, the purpose of voicemail is to provide a means of sharing information with your clients when you are not actually...

Despite the advances in technology, success in business depends on the successful exchange of information between two people. And...

Employee turnover can be expensive, in terms of time and money. Direct costs of advertising, interviewing, and training are only the...

The telephone is a great way to gather intelligence about a prospect’s potential, educate the prospect on the benefits of your...

If you’ve got a great customer feedback system and service recovery strategy in place, your mistakes can turn into golden...

There is an old adage that there is no “i” in “team”, yet it always surprises me how many times I meet a business owner who...

Every industry has its business flakes. You know the people. They don’t return your phone calls, no matter how ready to buy you are....

Is voicemail your best friend? Or your worst enemy? Or possibly a little bit of both? Is it a convenience that boosts your efficiency?...

It’s inevitable when you’re at a networking event that the person you’ve just been introduced to will ask you “So… what do...

Standing up when on the phone can be a very powerful technique to improve your sales. Here’s why. 1) It improves your posture If you...

“Everybody hates me. Nobody likes me. I’m going to eat some worms”. If that’s the childhood song that comes to mind when...

No matter how committed your company is to service, mistakes will happen. New employees don’t know the ropes. Staff rush to handle...

As a dissatisfied customer, you’ve been asked for your feedback, and you’re waiting for changes to take place. You receive no...

You do so many things for so many clients! How do you get it all across in 15 seconds?! If you’ve ever met someone and tripped...